I too just had a problem with Dazzle White, where I ordered what I assumed was a sample for a 14 day trial. I spent the $1.95 to have their special limited time, limited availability free trial offer that has a clock ticking down on the time you have to order one of their free offers. Meanwhile your cell phone sends you multiple text messages telling you how much time you have left. At the end of the order it shows you a screen that goes into how if you "choose" to continue after the 14 days that they will begin charging you the $58.76 monthly until you cancel. It doesn't tell you to call and cancel before your 14 day trial period is over, the way I was rudely informed when I attempted to correct their error. I found the charge when I went online do some banking. I contacted their Live Chat employee, who told me that I should have read their terms & conditions and while telling me that she forwarded me a link, to exactly what shows up that the end of your order. (NOTHING of which states the actual terms and conditions that they hide at the lowest and lightest part of their website.) So they told me I'd have to pay to have it shipped back with the insurance and they would reimburse me my money. When I asked to speak with a supervisor I was informed I had to call in, which I did later that day. When I called I asked for a supervisor and was informed that no supervisors were taking calls, and that I was welcome to send the product back. They know full well that they hide the information that is the most important on a page that no one will see, but don't bother to admit. Their canned response about how sorry they are and to simply call them is bunk, as no one in their company will do anything different, no matter what you try to threaten them with. This type of company is why most people have become leery of utilizing online products. I won't stop trying to make sure your Company and reputation take on the bad name it deserves.
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