My mother was a member of Medco's Medicare Part D plan in 2008. I re-enrolled her for 2009. Medco mishandled her re-enrollment for so I had to repeat the process.
After a hospital stay that began in November from which I expected my mother to come home, she died on 12 January. I immediately contacted Medco for a refund of her annual premium. Since my mother was enrolled in Medco's Value Plan, the premium was only 10 cents monthly. I paid $1.20 for the year up front. I immediately contacted Medco to notify them of my mother's death. I followed their protocol for verification and demanded a refund of $1.10. Medco wants their money, I want mine. If they hadn't gotten that 10 cents a month, my mother wouldn't have gotten her medications.
Medco has refused to process the refund after an excess of 30 days, including a follow-up call on 10 February that generated a reference number 090410000897. I called on or about March 3 and wasted 30 cellphone minutes on hold, including a wait to talk to a supervisor who never came to the phone and never called me back. Medco has refused to help me on subsequent calls.
Medco's resolution of resubmitting the request for a refund and expecting me to wait another 30 days in 100% unacceptable. I'm trying to shore up all the loose ends with respect to my mother. It's difficult enough deconstructing her life until it's reduced to business transactions, rummage and garbage. It's emotionally excruciating to have to deal with this and worse when it's dragged out unnecessarily endlessly.
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