I found after the 14 day trial period that I would not be able to continue using the product (Pure Acai Berry) due to other prescription medications I am required to take.
I called them to cancel the automatic shipment program today. I questioned what to do with subsequent shipments that I may receive. I was told to "keep them, you will not be charged, consider it a gift if you should receive anymore shipments..." I requested a cancellation confirmation number of which I was told there was none. I hung up the phone. Walked to my mailbox and had received a package from Advanced Wellness.
I checked online regarding returns and contacted the toll free number, again, and was told that product returns were not allowed and that I had to cancel within the trial period and that I would not be refunded the amount charged to my account. I advised that returns are addressed on the website - if returns aren't permitted, then why refer to it on the website? I requested to speak with a supervisor. I was told, "All supervisors are in a meeting, I cannot transfer the call." I offered my home number and requested a call back. I was told that "that is not possible". (I was speaking to someone who claimed to be named "Alex".)
We need to get the word out that this particular company has some awful business pratices and are walking a fine line. They also claim to charge only $4.99 for the trial portion of this product, but then slam you with a $78.81 set-up/activation fee. Highway robbery if you ask me.
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