I wish I would have come to this website first. I ordered the Acai Berry and Total Cleanse products because the only thing I would be charged for is the shipping ($5.95 Acai Berry and $3.95 for Total Cleanse). If I was not satisfied with the product all I had to do was call and cancel. I was able to get a hold of the Acai Berry product provider right away; trying to get a hold of Total Cleanse was a very different story. I tried calling for over 2 weeks.
The first 100 times I tried calling the 1-866-320-0038 number I got a pre-recorded message that my call could not be completed at this time. Finally around the 6th day of calling I finally got through... But was on hold for 48 minutes until I was disconnected. I think I tried calling another 100 times when all of a sudden I got a pre-recored message letting me know that the 1-866-320-0038 phone number had not been assigned yet. Strange because I had already tried calling a couple hundred different times and not once did I receive that message.
So again, I tried calling for the next 10 days with the same message that the number had not been assigned yet. I was finally able to get through and was put on hold for the next available customer service rep. After being on hold for another 45 minutes someone actually answered the line. I proceeded to tell him that their company was very hard to get a hold of and his stupid ass response was "we've been having major telephone problems for the past 2 weeks". I told the rep that I wanted to cancel my account. He told me that since I called passed the cut off date to cancel that my credit card was still being charged but that he was putting in a credit; like he was doing some kind of favor for me. If they were having such major phone issues and no one could call in to cancel if they wanted to then why were they still charging cards if customers could not get a hold of them. This company definitely needs to be shut down.
Tallred27us
Marysville, Washington
U.S.A.
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