On October 24th I ordered a free sample for 3.95 and notated that my account would be charged on the 15th of every month of $89.31. Imagine my surprise when on November 11th my account was charged and still no free samples. I called and was told that they were backed up and my free samples went out that morning and I would have a refund processed back to my account. I called the next day to get a transaction number and was told that it was processing and hung up on.
I have called nearly everyday for 14 days and have been told 9 different stories. I am promised I'll get my refund right away and in the next breath I have to wait. When I ask to speak with someone higher I am told they are in a meeting no matter what time I call. I still do not have my refund and the company continues to hang up on me.
I have contacted my bank to see if the charges can be reversed and as of today still nothing.
Do not do business with this company. It is a sham.
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