I ordered a four month supply of Venacura with a promise of free shipping. When filling out the billing information I find that the free shipping is in the form of an e-mail rebate. Also, I find myself being tricked into a 14 day free trial of info from Wellness Watchers.
My Venacura product came but no rebate or info ever showed up. The first thing to show was this $59.00 charge from Wellness Watchers MD 2 on my credit card. It was after this that I found the info in the e-mail spam folder. That should tell you something right there.
I called the 800-591-6383 and after several minutes of explaining that I never got it, didn't want it and wanted my money back, she agreed to e-mail a form to fill out. She said I would only get back $50.00 because of a $9.00 processing fee.
I filled out the form and at the bottom it had boxes to check for requested amounts of $25 or $50. I made my own box an requested $59. I also sent copies of the complaints board forum and the ripoofreport board. They very promptly refunded my full $59.
I also e-mailed Venacura expressing my dislike of there tactics and that I would not be ordering from them again on that account. I quickly received an apology with a refund of my shipping.
We can't let these jerks get by with this.
Good luck
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