Buyer beware! I ordered a free sample (for $3.95 shipping) from this company ("Online Health 1-877-350-8480" appeared on my credit card) to try their AcaiBerry Power 500 product to see if I would like it. The order was placed on Oct. 30. To date I have not received the sample, but my credit card has been subsequently charged for $89.31. I was told that I agreed to this charge when I ordered the sample. This may be true, but the agreement is so small or so insignificant that buyers will not realize they are agreeing to this. My printed "receipt" says NOTHING about the commitment. This company also does not answer phones, or the line goes dead after you wait for 1/2 an hour (or if they do answer, they route you to yet another phone).
That said, I am not sure how I can tell them whether or not I WANT to continue since I have not yet even received the sample, let alone an ongoing supply of the product.
When I asked for a refund until I could at least sample their "free" product when it arrived, I was told they do NOT give any refunds on products and that I agreed to that when I clicked the order.
Be very, very careful when ordering this product, or be certain you cancel your order within their 14 day window, whether or not the product has arrived.in my opinion, this is a pretty shoddy and underhanded way to do business. People who order a sample should be given ample time to try it before they are ripped off by a company claiming they agreed to ongoing purchases. To date I have received NO product at all.
I demanded to talk to someone besides the phone tree people when I called and finally got through after waiting at least 1 hour, and I was forwarded (at 10:30 A.M. On a Tuesday morning) to a voice mail that said the office was closed and to call back during regular office hours... But those hours were not given. Then the line went dead.
Oh, yes, I was also "signed up" for an online weight loss coach (for another $30 per month) that I was unaware I agreed to. That, at least, was refunded.
PUBLIC, please read all the small print before ordering from this company! They are sneaky and underhanded, and even if they have a good product, I advise never to order it from them.
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