I sent an e-mail to the customer service address above on October 29, but another bottle of the product was charged to my credit card and sent out on November 9. I had tried to call the customer service number many times, but could never get through. Today I stayed on hold for almost an hour and finally got to talk to someone, who was rude and said he knew nothing about the e-mail, because that was "another department." I wish I had googled this company before I did business with them. Lesson learned!
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