Usacomplaints.com » Health & Medicine » Complaint / Review: Pure Fitness - Predatory membership policies, purposefully vague membership contract, and uncooperative staff. #358458

Complaint / Review
Pure Fitness
Predatory membership policies, purposefully vague membership contract, and uncooperative staff

Pure Fitness disguises the fact that they are focused more on selling vitamins and new membership contracts than personal fitness by calling their staff "Fitness Consultants, " rather than Personal Trainers. This is because they have such high turnover that they can not keep licensed (and safe) fitness professionals on staff.
Their membership policy states that if you move out of state, you can cancel your membership.

True enough, but the documentation and processing time they say they require virtually guarantees that you will continue paying at least 2 months after moving. You can not cancel your membership in person before moving, regardless of what documentation you may have. You must send a written cancellation notice via some modality that requires a signature (more out of pocket expense for you) along with documentation of your new address such as a bill with your name on it - the type of thing you normally don't get until after you have lived at your new residence for a month.

Pure Fitness will try to lure you in by telling you they will give you free "Fitness Consultations" every month. Don't fall for it. Their staff is not licensed to give you actual fitness information that someone with a degree would be qualified and allowed to give you.instead, they sloppily take your measurements, take you through a workout, which, without the knowledge that a kinesiologist might have, could very well be hazardous to your health, and wrap it up with high-pressure attempt to sell you supplements. They boast that their supplements are "Pharmaceutical-Grade." Do not fall for this meaningless catch phrase. Only a licensed professional is qualified to give you advice on physical activity or nutritional supplements, not someone with two weeks of training.

Conclusion - save yourself potential injury and financial frustration by finding a gym that distinguishes between its sales personnel and fitness instructors - there is a very real and very serious difference.


Offender: Pure Fitness

Country: USA   State: Arizona   City: Scottsdale
Address: 7330 E. Shea Blvd
Phone: 4803480006

Category: Health & Medicine

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