I went to Flatirons Family Practice a year ago to have my hand casted. After I received an outrageous bill I contacted the billing department and explained the problem. They promised to look in to the matter correct the bill and contact me after they had done so. I had not heard from them in a few weeks so I called again. They apologized and stated they had overlooked it and they would do as they had promised. I repeated this cycle two more times before I gave up and decided to wait for them to follow through on what they had stated. That never happened. The next call I got was from a collections agency. I called the billing dept. Again and they told me to call the clinic which was in a different city, and the clinic turned around and told me to contact the billing. They never have looked into the matter they would not help even evaluate the bill. I have spent countless hours on the phone only to be passed from person to person. The offices did not know who was in the offices in the other departments, and did a horrible job with communication and consistent information. The whole thing has been a nightmare and their service has matched the situation. They only way to have them follow through on there promise would be class action which requires more time and money. I will never return to the office. I will advise anyone to not get care from Flatirons Family Practice.
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