I ordered the Think & Lose Program. The only reason I ordered it was because the TV infomercial advertised that I would not have to pay until 30 days and the shipping was also free as well. Minutes later after placing my ordering, I changed my mind about the program and I immediately called back to cancel the order. The customer rep said that I needed to call back the next day because it takes 24 hours for the order to be processed into the system.
After sleeping on it, I reconsidered and decided to let the order be processed and shipped to me and try it out; especially since I did not have to pay for it right now. (Again, this is the only reason I ordered the program in the first place because I would not have had to pay until 30 days later). A few days later, when I checked my account, my account read $-144.97. Think and Lose did not honor what it advertised regarding no payment for 30 days and debited my account for the $52.90 payment for the program. My bank charged my account $35.00 NSF three times ($105.00 total). The bank charged me $35.00 for $52.90 and $70.00 more dollars for for two other small transactions which I had more than enough funds to cover prior to Think & Lose debiting my account.
I sent them a fax explaining in detail what they did, along with my bank report and my bank representative contact information who also confirmed that Think & Lose caused my account to be overdrawn. The bank report showed my beginning balance prior to Think & Lose debiting the $52.90. However, because they debited my account (as they advertised that they would not), they caused a chain of overdrafts events.
In good faith, I trusted what they advertised. I trusted that they would not debit my account. I knew what I had in the account, and if I thought in anyway that they were going to take the money out prior to the 30 days, I would not have called and ordered.
I spoke with cust. Rep last name - Escobar, a supervisor in customer service, I told her that I attempted to cancel the order a few minutes after making the order. She told me that once I made the order, I could not have stopped the order whether I had called back the next day or not. She was nasty and said that they are not going to refund me the NSF Fees. I am angry, and for all who have been scammed and deceived, we need to come together and file a class action suit. I dispise unscrupulous businesses and business practices. And if Don Mannarino is aware of how these people are representating him, then what does that tell us about him???
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