I had purchased a pair of prescription glasses from them on sept. 7 with a coupon for 50% off of featherwieght single vision which was a total of 105.00 dollars off, which brought my total spendings to 264.95 dollars. I had went back for an adjustment because the were very tight on the sides of my face and my nose, i was told to try and see how it feels for a couple of days and to come back for more adj. If needed. Well more adj. Were needed so i had went to the lenscrafters in the deptford mall and recieved another adj., well what a difference they felt great.
Well a couple of weeks later i was i had went to adj. My glasses on my face and my left lense had fell out on the pavement i could not believe it! So on 3-26 i returned to the store at the echelon mall in voorhees and explained my situation and he said the screw was not on the left frame i proceeded to tell himm that the lense feel on the pavement and i would like to know what the are going to do about that he said "well looking at the other lense it also has scratches on it ", i said that is impossible because i have scratch resistant lenses, he gave me my glasses and told me to hold up to the light and then i saw them very fine scratches, i then said to him well there is a deep scratch on the left lense that fell out, he said it wes on the other lense too. Well then i start to get alittle puzzled and said to him "what a minute here that lense feel out on the ground and i feel like you are calling me a liar and also i have scratch resistant lense, he said that oh they will scratch because the are not scratch PROOF, i said are you kidding me! You people are ripping of the consumer every time you ask if poeple want that on there glasses.
He the proceeded to tell me that my galsses should be sprayed with there glass cleaner and then with there special cloth, which looks like a tissue to me, i said well thats probably where the scratches came from in the first place because i can not see 2 feet in front of without my glasses and they are not removed until i go to bed and they are put in my glass case every night! I then said as a matter of fact i run water on my lenses before i wipe them. I was then told that i must dry wipe them in ordere to get scratches.
What nerve this place has! I said to the man if you have a cleanibg protocol for your lenses then you need to let customers know that, he said that he does. I said no put in writting, with oral explanations and then handed to the customer, because all you people care about is the sale and nothing else! I left there so pi*ed off it was not even funny. No matter what i said i was made out to be a liar and how i cared for my glasses was wrong no matter what! So now i have a pair of glasses with SCRATCHES ON THEM AND LENS CRAFTERS IS DOING NOTHING ABOUT IT!
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