Complaint / Review
AirCare Home Medical
CPAP Ripp Off

I was told I needed a CPAP. I went into the Garden Grove office of AirCare Home Medical Inc. On December 4.

At that time a very friendly Brian Hammett. He told me all about the CPAP, and said, all I had to do was give him a check for $117.00 and I could take the CPAP home. I paid the money, sign some papers to show I received the instructions on how to use it, and that I was given a complete unit.

During the whole time I spoke to Brian Hammett, never did he use the words rent, rental, or even lease. Suddenly, I began to receive invoices for $65.00. The invoices have specific dates, as if they were for an office visit. However, I did not have an office visit on the dates shown in the invoices. I call the number listed. The receptionist named Stephanie first said that it was a co-pay. When I mentioned that I did not have an office visit on that day, she said that it was a rental fee for the CPAP.

I told her I was never told that this CPAP was a rental. She laughed and said, Well, Sir, you sign the paper. Again, I mention that I was never told that the CPAP was a rental. She said that's your fault. I asked to speak to billing. Twice I was redirected a fax machine phone.

I called back, said I want to return the CPAP. If I knew it was a rental, I would have returned it several weeks before since the CPAP does not work for me, and I am not using it. I asked to speak with Brian Hammett so I can return the unit, and that's where the run around begin. Suddenly, they cannot find Brian Hammett.

Each time I call I am told that Brian Hammett is not in, or that he just stepped out for the day. When I ask for his phone number or voice mail, I am told that his phone is out of order. The receptionist said that she would give him my number for Brian Hammett to call me. So far no, calls from Brian Hammett.

I want to return this CPAP to AirCare Home Medical, Inc.

I want the monthly billings to stop.

The CPAP is useless, and with it I wake up more fatigue then without it. It keeps me awake at night, mostly since it splashes water on my face.