My son was seen at this office for a broken foot. The asst was very gruff with my son & we were rushed in & out without any instructions (written or verbal) on how to care for his foot, how to adjust the crutches... Nothing!
Within 2 wks of the appt the cast began to fall apart & I had to apply duct tape on it to hold it together. I called to make an appt for a new cast to be put on and I was questioned very rudely about how the cast came apart and was told I'd have to pay for the new cast because they doubted CHIP would cover the cost.
I asked if someone there could call to inquire about whether the 2nd cast was covered, and was told, "you can make that call if you'd like, but we won't". I was transferred 3 times before Marsha, the office mgr told me I should have gone to another dr if I didn't like the service I was receiving.
I wouldn't take my son back there if he was the last dr on earth! I feel I was discriminated against because my son is on state insurance. Horrible experience!
0 comments