On 2-28-06, I ordered a free 7 day trial with a 5.95 shipping charge, that I paid bi debit card. Before I even recieved the sample I both called in and cancelled any further shipment and I emailed a cancellation, as my dr. Told me that I should not take this.
On 3-13-06 my bank account was charged with an unauthorized charge of 97.41 from the LeanLife Company. I called my bank because I recieved an overdraft notice, wich caused me a 29.00 fee, and the money that LeanLife stole from my account was my grocery money until the next payday.
I took a payday loan to cover the overdraft and deposited the money, so the bank did void my overdraft fee, but that still left me short on funds for food and we have a house of 8:2 adults, and 6 kids. The bank told me (Washington Mutual) told me they could do nothing about the unauthorized charges, which by the way I did both call my bank and go into my bank on this matter and was told by both means (telephone & in person) that I would have to take it up with the LeanLife Company.
On 4-03-06 I spoke to Gerri in customer service (it took me calling constantly for several days to get someone on the phone). I explained my situation to Geri, she gave me an id # 9055317, and she told me to return the product for a full refund (also I was supposed to have recieved 2 bottles, and I only recieved 1 bottle). She said I would be refunded within 30 days. I returned the product on 4-04-06 (I also had to pay to ship it back 7.95).
Since then I have recieved no refund, I have written several letters to the company, and corperate office, I have also made 100's of calls to the company and coperate office. I have revieved many promises of a call back and of a refund, but have never had either, or even a response to my letters.
On 3-15-07 I heard about rip off report, I went on the site to check it out. I read about the regulation e form. On 3-16-07 I called and went in and picked up the form, gathered all my proofs, and took it back to my branch where the manager sent it all in. I was credidted back the 97.41 by the bank.
Then they took it back and re-deducted the 97.41 back out of my account, saying too much time passed between the debit and the regulation e form and proofs being sent in, but I had contacted in phone and in person my bank about this and no one told me about the regulation e form they told me I had to take it up with the company. Now I am sending you this and also I am filing a report with the Oregon Banking Commission.
Thank you for the tips on helping to get your money back, and I am very interested in a class action suit!
Michelle
Portland, Oregon
U.S.A.
0 comments