Beware when doing business with this company. My wife and I are spa owners here in San Diego, CA. We visited "Dr." Xanya Weiss in Newport Beach, CA to see a demo of the Arasys Perfector that she was giving at a hotel there. My wife and I left with mixed feelings of both the effectiveness of the unit, and the personnel that were representing the product. But nonetheless we invested in it and added it to our list of services that our spa offers.
That is where the problems began.
We bought the machine for a "sale price" of $12,000. They said that it originally listed for $17,000 and we needed to buy it before the end of the month, as the "sale" was going to end. Anyways, we decided to purchase it by giving half down, and $970.00 a month interest free for 6 months. The initial contract we were faxed from Hawaii had us paying thousands more than what we initially had agreed.
I pointed the error out to them and they acknowledged it and recalculated the numbers. This time they sent a second contract to us, and it was also wrong. I called them and expressed my concern over their ability to "get things right" with this deal, and was met with a calming, reassuring, not to worry "Dr." Xanya Weiss.
Okay, I gave them another chance.
They finally got the contract right, and we received our machine a couple of weeks after.
A couple of week after receiving our machine, we received an "upgraded" model and was instructed to send the old one back to Suffolk, England. We did so without delay.
But we were never given any specific instructions on how to send the machine back to England. So with me not wanting to take any chances, I declared the value at $12,000 (what it would have costed me if something had happened to it in shipping). Well customs had issues with the declared cost of the unit being so high and we could not ship it as they had instructed us to do so.
We then took the old unit back home and waited for further instructions from Arasys Perfector people in Hawaii. It took them like 2 weeks to even get us the example that they wanted us to use to ship the unit.
They instructed us to declare the value as damaged goods, and the value to be at $1.
So we complied and shipped the unit off. After a few weeks we received numerous calls from a girl with no tact named Erica at Perfector, who seemed a little peeved with us asking why we haven't returned the old Perfector machine. We explained to her that we had shipped it weeks ago and didn't appreciate her tone with us.
I then asked her if she even bothered to have looked up the FedEx Tracking Number on the package to see where it is, she admitted that she just started working there and someone had misplaced it. I provided it to her again and sat on the phone with her as she looked it up, and sure enough. It had been signed for in Suffolk, England. She told me that apparently the Perfector people in England all took the day off and didn't report it to them, so she was never able to confirm delivery of the unit with them. SO INSTEAD SHE CALLS US GOING OFF ON US AS TO WHERE THE UNIT WAS, LIKE WE WERE CRIMINALS?!?!
At this point I had never received a "statement" or "account billing history" or anything from them acknowledging payment owed, payments made, etc.
Then we have the payment issues.
After them successfully receiving two of my electronic web bill pay payments, they stated that the second payment was late, and that the third payment was NEVER received. I looked on my web bill pay that is directly through my bank, and it confirmed that all payments had been made on time, and had been cleared through my account. Meaning someone named Perfector USA that lives at their address cashed my checks, but they were saying that they did not receive payment. My bank did not have the traditional "paid check copy" because it was an electronic ACH transaction, and I had them document that fact in a memo from two different bank employee's that indicated the routing number that the funds went to, and the trace number of the transaction, yet Perfector STILL said that they never got the payment.
I then demanded to talk to the company's CEO (as listed on their website, and as was introduced to me) "Dr." Xanya Weiss. She then got on the phone and was at it again, smoothing things over, telling me to relax and that she knows me and knows that I am a good person, and that everything is going to be alright. Etc. Etc. But all the while not taking any responsibility or ownership for her companies obvious mistakes in their dealings with me. She said that she was going to take it up with her bank and get back to me. "Not to worry" she said.
Well after a week of not hearing back from her I started to assume that everything was okay and that they corrected the problem with their bank.instead I get an e-mail from one of their employee's that stated:
Good afternoon Mr. Jason,
How are you? I hope you are well. It has been some time since we have spoken last, I understand that on or before the 17th of this month you had a conversation with Dr. Weiss and have cancelled your check and are
investigating it with your bank and sending another payment. We received it today! Fantastic! Its unfortunate we had to deal with all of these
inconsistencies on the banks' part, and I hope our reputation and relationship has not been permanently damaged by the banks' mistakes.
I'm just checking in to make sure everything is cleared up on your part also and that you are well. Take care, I look forward to hearing from you. Just for a full circle followup I am going to have our Director of
Quality Assurance get in touch with you, her name is Mary Mallozzi.
Thank you so much, I appreciate your efforts to clear things up. Its
done!
Best Regards,
Naomi Carmona
Executive Sales Director
Research Department
Arasys Perfector, Inc.
7773 Waikapu Loop
Honolulu, HI 96825
1 (866) 25 YOUNG Ext. #4
Direct: (808) 395-0656
[email protected]
www.arasysperfector.com
"I understand that on or before the 17th of this month you had a conversation with Dr. Weiss and have cancelled your check and are investigating it with your bank and sending another payment. We received it today! Fantastic!"
What! How do i cancel a check that they had already cashed!!?!?! Plus i never had that conversation with weiss. And the money that they received today was the money for the month of march! Not the money from february that they still havent accounted for!
So I guess that was their way of saying "Well
sir, we screwed up but are now putting it all on you to fix with your bank even though it was our mistake"
Nice doing business with ya!
I told them that I no longer want to do business with them. I want my money back. And then I see this on usacomplaints.com:
Http://usacomplaints.com/reports/ripoff216001.htm
Ahhhh someone else had dealings with these
people.
Do not do business with this company. I will be e-mailing this complaint, along with all the other evidence that i am digging up on this company to all of the spa's in southern california. Please pass this on if you are in the beauty industry.
I lost $12,000 on something that I honestly doubt really works, and this was how they treated me. Do not waste your money. STICK TO FACIALS AND WAXING AND OTHER TRADITIONAL SPA SERVICES.
I know I forgot ALOT of other information of my dealing with this company in this report, but the list is too long already.
Oh one more. I especially liked how their representative Erica would e-mail and call NUMEROUS times to remind us that our bill would be coming up. Like a freaking debt collector! I have never been late on a bill in my life and now i have this woman constantly reminding every month?!?! I even asked her to stop, and that i had impeccable credit. What did she do the very next month? The exact same thing!
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