On 01/24/07 as I watched television I saw a commercial advertising for Cinergy Health Care company. I have been looking for medical Insurance as I am a retired 63 year old woman and am in need of medical Insurance.
I phone Cinergy and spoke with a man by the name of Robert, I advised him what I needed and what I was looking for. I advised Robert that I was looking for medical, dental, vision and prescription coverage. After explaining to Robert what I needed, he assured me that Cinergy Health was the thing for me. I asked Robert specifically if this was a health insurance plan and his response was YES!
On 01/24/07 RObert also advised me that I would receive all of the pertinent documents and ID cards by the next Friday which was two days later. He also stated that the Medical Plan would be valid in 48 hours and I was given an ID #. Today is 02/06/07 and have yet to receive any documents and I have called twice. On the following Monday 01/31/07 My husband went to the local drugstore to fill a prescription for me and gave the pharmacist my new ID # for my New prescription coverage and to our surprise we were told by the pharmacist that there was no information in their system identifying that ID#.
My husband returned home with the news and I called and spoke to Joan at Cinergy on 02/01/07 and was told that what I had was nothing more than a discount rather than medical coverage. I advised Joan this is not what I was sold and that I want a refund immediatley. Joan advised me that she will call me back within 48 hours to finalize my refund.
Today is 02/06/07 and I have yet to receive a phone call from anyone. I called on 02/05/07 and spoke to John and was advised that he will call me back in 48 hours and I am still waiting out that 48 hours. I was told by Joan and John that they have no Idea why Roobert would tell me that number 1 it was a medical plan and 2 that I would receive paperwork in 2 days when their turnaround time was 7-10 business days. I want my refund immediately. $50.00 registration and $69.95 for the first month for a total of $119.95. Anything you can do will be greatly appreciated.
0 comments