Yes I am another victim of this company's scam. I too purchased a "Free Trial" from the website. But when I submitted my form I was directed to an error page by their website so I figured it didn't go through I then submitted my info again and it was fine. Got my trial that doesn't work.
So I'm checking my account today and I don't just have ONE charge of $149.95, I have TWO! I have no idea what the heck this is because I haven't used this card so I call the number on the transaction and of course like EVERY BODY else, I get the recording to leave a message. I did. But then I'm like hey this is $300 so I call again and I pressed '0' and got a rude customer service rep.
He explained about the bogus terms and conditions I supposedly agreed to, the 4 month supply, the 19 days to cancel, you all know the bull sh*t. First of all I have agreed to nothing I haven't even received anything but the trial. Then he told me its my fault I'm being charged double and won't even offer to take off one of the charges.
So I told him I was going to dispute this and he told me 'Go ahead we'll just send it to collections'. I called later and the cust. Rep. I got transferred me to her supervisor. And (here we go again) I got a recording for! Ashley! And left a message. I'm sure I won't here from her.
This is $300!! I am a single mom who can't afford to just lose money. I have filed a dispute because I did not agree on them taking money out of my account (who knows when they put up the terms any way because nobody has ever seen it) and I haven't received any other packages but the trial. But I'll see what happens and hopefully they don't send it to collections and ruin my good credit.
This is wrong and these guys need to be shut down!
Jessica
Corona, California
U.S.A.
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