I was in the process of seeking reimbursement for months in which I had not used my gym from January to March. The billing center kept charging me (direct withdrawal from my checking account) even after I told them I wanted to freeze my account until July as I would traveling and unable to use the facilities.in the middle of that mess my original gym sold it's memberships to a gym about 20 minutes away that used the same billing company, this was in May. The billing company gave me the new Lady of America fitness owner's contact information.
I called Betsy Rutkowski (owner) who explained to me that the gym was sold and now my membership was with her gym. She would not give me a refund as I was originally seeking but would give me a 4 month credit and would "freeze" my account until July as I requested. She said to come and see her the first week of July to get started. Betsy froze my account so I was not charged May or June.
I went into the gym the first week of July to speak to Betsy and make sure I would be able to use my 4 month credit. She coincidentally was on vacation and no one that could make managerial decisions were available for a week. So I planned to come back the day she got back to work. The day before my appt with her my checking account was charged for the month of July from the gym. This didn't make sense since I had a 4 month credit coming to me (That technically I had already paid for). Come to find out from Betsy she would not honor her agreement of crediting me the 4 months unless I signed a 3 year contract with her gym. She did not mention the lengthy contract in original conversation in May, so now I was stuck with 5 months of gym time I had paid for and not gotten to use.
She took advantage of the situation and manipulated her offer to get me to sign a long term gym contract. If I had known this was her answer to help me I would have cut my losses back in May and saved a lot of time fighting this. She was rude and does not practice good business. The day she told me I had to sign a 3-year contract I terminated my membership.
This past week I did receive reimbursement for the month of July only. Although this helps - the fact still remains that I was asked to run in circles for $250 in membership fees. I will never go back or would I ever recommend her gym to anyone.in fact I highly discourage it for the way she treats her clients. I have learned to get promises and agreements in writing as I know now not to count on business people, such as Betsy to keep their word.
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