I have been a member of The Rush since June and have never made a late payment or have had any other similar issue up until Jan 8th. The Rush debited my checking account as usual on Jan 8th for $24, and there were plenty of funds in the account. Right after that, my account was charged a $15 non sufficient funds fee.
I contacted member services, and I was told that I had to provide them with proof that I had sufficient funds in the account to be credited back the $15 fee. After telling the rep that I had the funds in the account as I was looking at my statement, he then told me that sometimes banks and The Rush process transactions at the same time and that may have caused the problem. I spoke with my bank, they said that never occurs and the reps response to me seemed very odd. As well, the bank verified that there were sufficient funds in the account, and that I never should have been charged the non sufficient funds fee.
I again contacted The Rush, and requested that they contact my Bank right away, to verify that the funds were in the account. The rep told me not to worry about that, he will go ahead and credit my account within 72 hours. Well, 72 hours came and went, and after five days of not seeing a credit of $15 to my account, I got very concerned. I then reviewed my contract for the first time, and couldn't believe how many fees or penalties I would have endured if my payment was late or worse, not having the funds in my account. Further, I realized that the dates of my membership commitment were incorrect on the contract as well.
After realizing that, and the issue with the $15 fee, I faxed in a letter saying that I want my in-valid contract canceled, and that I do not want the Rush accessing my bank account any longer due to the fact that they can no longer be trusted. Additionally, I requested that the Rush not contact me by phone, and now all communication must be in writing and mailed directly to me. Sure enough, the very next day, The Rush called me while I was at work, against my wishes! I asked if they received my letter, read it in full, especially the part about not calling me, and the rep replied with a yes. So that clearly tells me that the Rush is a very shady, un-trustworthy company to deal with, and they don't even respect anyone's requests.
Then, two days later, after me demanding that they do not access my bank account ever again, they charged my bank account with a fee again, and I am not sure what the fee was even for.
I then tried to call their Member Services office, and requested to speak with a supervisor. I was told that there was no supervisor that I can speak with. I am not sure what will happen next, but it appears as though this is going to turn out to be a major hassle and problem. As a warning to all, beware of the rush fitness complex, they will take money from your bank account without your permission without good cause, and it will then become a nightmare.