I just got my Rush Card a little over a month ago. My friend told me that since I was in Chexsystems, this might be a good idea.
I had my paycheck direct deposited in the account. I knew they would take the 19.95 fee from that deposit, and that's cool. The morning of my first deposit, I went to an ATM to withdraw cash. There was a problem with the ATM, so no cash was distributed, but the receipt shows that I received money, even though I did not. I IMMEDIATLY called the owner of the ATM and was told that I needed to contact my financial institution, that bing Rush Card. I was told by the rep at Rush Card that since the transaction was pending, it would be returned to my account within 48 Hours.
How about it's 12 DAYS LATER and I'm still getting the run around from Rush Card. Every day I call them, they tell me I need to get some kind of letter from the owner of the ATM so they caqn give me a "provisional" credit while they investigate my dispute, which could take 90 DAYS to complete. And EVERYDAY I tell them that the Bank that owns the ATM won't even TALK to me about the dispute, they want to talk to Rush Card. Here's the best part though... The branch manager at the Bank who owns the ATM said she knows that there was a problem with the ATM that day and that ALL RUSH CARD HAS TO DO IS CALL HER and the ATM Processors will pull the record and reverse the charges. Badaboom, badabing, less than 24 hours... I've just been telling Rush Card that FOR A WEEK now...
As soon as I get my money back from these idiots, I'm closing the account. If this is the kind of service I get, they can keep it. I'd rather take my chances with cash.
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