I preordered a small version sport bundle on July 3rd at $149.99 and settled one more $9 for fast delivery to get the bundle the week of its launch. The releasedate for that sport was October 14th. There is no notice of any bundle release or planning for release actually 2 nights following its launch. The standard version of the overall game was offered at stores the 15th.
I approached EA numerous occasions to determine if there is any update about the limitededition shipping. If there is a wait inside them obtaining the items together for this, then I'd take a late day. Nevertheless, they did state that these were shipping out and that I had noticed from websites that there have been setbacks. Therefore not a problem, I'd not been billed however on my charge card.
Wednesday Oct 15, I approached an EA Shop consultant concerning the bundle. He was attempting to inform me the bundle was sent which I ought to obtain it by Friday. Nevertheless, there is no notice information in my experience and also the site still just confirmed the bundle as running, which it'd read because the 3rd.
The representative stated that it ought to be there and also to call-back if no mail or bundle was not obtained by Friday 3PM. I called back on Friday because the standing on the webpage hadn't transformed and there is however free, or mail about cargo. At the moment, lots of people on boards had started stating they did get mail notices and viewing costs undergo. The repetition I spoke even today stated that it will have bill out which his system confirmed as-shipped. At the moment, the website nevertheless confirmed it within the same running condition it'd been in. The repetition stated he'd advance this to administration.
Within The atfernoon on Friday March 16th, I noticed that the delivery e-mail was delivered to me, the website standing was updated to accomplish, and that I was billed for that bundle. A following number was provided within the mail stating that it had been delivered with Fedex, however the quantity was really for advantages. Heading onto the advantages website, it confirmed they had gotten notice of the bundle, but that nothing have been obtained by them however. Good, it may be later within the evening, but at this time, I had been just starting to get bitter about having taken care of expedited delivery when it was something but fast.
On Friday, I approached EA Shop again throughout the day because the standing nevertheless confirmed at advantages as just having gotten notice but still no bundle. They stated it was out and that I must have it. I told them that it had been a advantages identification, not FedEx which their shop website was broken-in that I really could not precisely observe my purchase easily, or the client service concerns I'd enetered. Friday passed with no change within the advantages standing, with no bundle. Friday evening I added still another update towards the one issue I really could observe about the assistance website that I'd joined (although it nevertheless stated that there have been 3 issues). At this time I began to tackle my rage and problem which I sensed that I ought to be supplied an update and in the minimum be repaid for that fast delivery costs.
Saturday, I obtained an update to my update about the one issue I will access on the webpage that ostensibly just iterated the identification was certainly for advantages and never Fed Ex. The standing continues to be not revise meaning even when they obtain the bundle to advantages on Friday over time for overnight, I'd not obtain my bundle until a complete week following its launch. I replied back (the website didn't display the repetition update on my issue, although it did declare it had been last updated by EA; again, the website resources are damaged) that I need the problem to become increased to administration since I have have been billed since a week ago, without any advantages update on having obtained the bundle which I shoudl get an instantaneous reaction, be returned the delivery costs and perhaps be acknowledged for anything because of bad customer support and follow-through. I place these factors within the concept to EA shop wishing that it'll inspire the repetition to deliver the concept to administration.
At this time, I doubt I'll begin to see the bundle on Wednesday and am considering calling my charge card organization to truly have the sum billed to it declined. This really is absloutely an undesirable method to supply support to somebody providing them with $150 for what ought to be reduced expertise. At this time I'll NEVER purchase type this support again, as well as considering not purchasing any items released by this compnay later on.
Sincerely,
Kenneth Stanford
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