I had dealt with this company a couple of times. Most people think it is dumb but actually it can be okay if you pay off your purchase within three months. And that is what I do. Well, my son was moving back in and needed a bedroom set I suggested that we check out Rental Center in Redlands California. I ask for a use bedrooms set the guy that handle us seem nice and said he wanted to show my son a few new ones that was in a book. My son chose one filled out the application and was told he would get delivery on Monday. Both my son and I work at night no delivery during the day. I did not want to deal with the situation because I work a twelve hour shift. I also purchase a orange livingroom set. It was use but it was in excellent condition and could not beat the price. On thursday I finally called Rent A Center and ask where funiture the guy Steve could not figure out why it was not deliver. So I ask for delivery on the next day which would have been Friday October 3 they agreed between 2 and 4. Five oclock no call or funiture. I call RC and I was told they would not deliver because someone did not come to work. I explain to them that was unacceptable and I wanted deliver the same day. They aggreed and also told me they did not contact me because they did not have my current number. When they finally came to my door I glanced at the paper work and said how can you guys tell me you did not call me when my phone number is written on your paper work, in my son's handwriting. The rude African American (it's okay I am African American myself) went off say he did not have that paper work with him when he came our on Monday. I said and it was not available to you when you got back to your store? He went on to threaten me that he would be my account manager I should basically (not in these words) but should not cause trouble. He wanted to see the room that the funiture would be deliver in. My son showed him. He goes to his truck stays there for about 15 minutes. He comes back and say well, we cannot deliver your funiture because we did not get this sign off. Okay you must remember that he claim they tried to deliver it on Monday and now it is Friday. And he is just now discovering that the manager did not sign off on the application. We argue at my door and I ask if we could get our money back. He said yes let me call the assistant manager and tell him that you will be back in to get your money. The entire time he is acting like I have done something wrong. But I am the person that gave my son's funiture away and had given my own funiture away anticipating to get replacement. When I spoke to the assitant manager he told me I could not get my money back because they were close and he had locked the safe. Amazing don't you think.
I then phone the corp. 800 number and someone called me back and ask me what happen? I explain to her what happen then she said okay someone will be calling you back within 24 hours. I can bet you that 24 hours from now I can write again and let you know no one has call me. So when she told me that I was mad as can be. And she said why are you now yelling? I said because I am not sure why did you call if you were not going to help out with the problem. She said okay bye someone will call you in 24 hours.
Where does my problem lies. No one ever told me I am sorry for this problem. No one ever ask me how can we right this wrong you are feeling. No one ever said our intention was not to have all these situation happen. They have just pass the buck
I am out of money and funiture.
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