Usacomplaints.com » Furniture & Equipment » Complaint / Review: Sealy Back Saver Peach Springs - Defective Mattress. #492596

Complaint / Review
Sealy Back Saver Peach Springs
Defective Mattress

We were in love with 2/15/09 what we thought was a brand new king-size Sealy Again Saver Peach Springs Mattress Set. Purchase managed completely by store-manager Lawrence Gibson. Shipping was organized and quickly finished. Upon shipping nothing uncommon discovered. Within 7 days form began developing in middle of bed plus one aspect of bed began dropping and slanting from the middle of the bed and start to become more obvious whilst the times continued.instantly approached Lawrence and he served surprised this issue began to create so rapidly. Then he mentioned we had a need to document a guarantee state. Today before we settled him our hard earned cash we asked how they managed any issues with the bed and his response was we emerge and substitute it-no questions asked. Today all a quick there's a guarantee state we'd to document which needed an examination in the "impartial 3rd party" Bed Marshals. Respected Lawrence to complete the best point simply to discover he was significantly less than truthful around. Whilst in the shop distributing the state type Lawrence states they've had lots of statements posted with this bed he simply offered us... Where was this small aspect before he got our cash? Anyhow rather than the 48-hours Lawrence informed us it'd consider before we were approached by Bed Marshals it required 10 times to ultimately get a phone. First visit inspector named to express our visit was handed to a different client! Lastly they turned up per month later to complete the "examination". He mentioned they employed stat-of-the-craft resources to measure (2 bull paper-clips along with a bit of chain!). Was here about 20-30 minute. After he was completed he'd not provide me-any information on his "examination", simply mentioned we'd obtain a notice in a few times of course if we didn't such as the result we're able to ask them to return out in six months! He likewise overlooked to express we'd need to spend $50 in order for them to return. And also to nooneis shock we obtain a notice a couple of days later questioning the state declaring "No warrantable defects discovered". We instantly named Lawrence and he requested we permit him sometime to create it right. Per week passes and never a term from Lawrence so my spouse calls him and he promises he wasn't obtaining any quality from his Sealy contact person. We requested for that title and telephone# of the Sealy repetition and after some arduos bickering he ultimately gave us the contact data. My spouse named the Sealy repetition and he or she mentioned she couldn't discover this bed design within their program but mentioned it may be a bed designed for Bed Factory specificaly but additionally continued to express Bed Factory have been recommended about producing bogus statements concerning the efficiency of the foam beds. Sealy repetition stated we ought to try to work-out issue with Bed Factory so we again waited for Lawrence to treat the problem but up to now we've not noticed from Lawrence or even the Bed Factory. We subsequently obtained from Sealy a warrany state form to complete, which we did and sent it back again to Sealy on 6/14/09 and also to day we also provide noticed nothing more from Sealy.


Offender: Sealy Back Saver Peach Springs

Country: USA   State: Delaware   City: Newark

Category: Furniture & Equipment

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