Usacomplaints.com » Furniture & Equipment » Complaint / Review: Walter E. Smithe - Customer Service. #392491

Complaint / Review
Walter E. Smithe
Customer Service

Sept 1st we purchase a sofa in the Walter E. Smithe in Vernon Hills. We requested it understanding we'd require it for the celebration on December 22nd therefore ensured to-order it weeks ahead. At first of December we got a phone from our salesperson and he or she stated that our purchase have been ended. I requested when this had occurred and he or she stated 3 months before! And so I went within the next week to consider and purchase a brand new sofa. After I got there she advised me the sofa purchase was really going through. She assured it'd nevertheless get to period for that celebration in November and that I could be paid financial. She was subsequently designed to email a reconfirmation. 3 months approved and that I noticed nothing, although I sent her three or four times. Once the new agreement came 3 months later, it had been exactly the same cost also it stated it'd consider 6 to 2 months (coming end-of January). I named Walter E. Smithe to speak with the salesperson and got her voicemail. I subsequently requested to keep in touch with the supervisor. The supervisor guaranteed she was return to me 24 hours later when she determined that which was happening. It's now been 14 days since I have spoke to her last. I eventually got ahold of somebody nowadays who might inform me the day my sofa might appear plus they stated end-of January, declaring that Katie (I've never voiced to some Katie) had sent me and delivered me a postcard about this. There's been no conversation in the organization plus they do not appear to worry about my company or the truth that it's getting six months to obtain a sofa. I'm showing everybody who'll hear to not visit Walter E. Smithe, because the clientis fulfillment is actually the farthest point from their thoughts.


Offender: Walter E. Smithe

Country: USA   State: Illinois   City: Vernon Hills

Category: Furniture & Equipment

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