I purchased a pleasant costly mattress from Harlem about $4800. Dollars in dec. 2005 had it sent to my house in shorewood Ill, and also the shipping men arrived and sent it. I shifted in Jan. 2008 even though I'm preparing to transferred packaging up my issues I visit consider my mattress along with my 2 siblings we realized that we couldn't obtain the cover component off the most effective of the mattress since the Harlem shipping team set up the most effective part incorrect they smashed the most effective part item and didn't inform me, so that they chose to create some fresh openings for that leading anchor ruined it and thus contact place the sleep together right. We observed it had been incorrect whenever we couldn't get leading component off the anchor. We eventually got it down and discovered it was damaged they place it up incorrect maid fresh openings for this. I named Harlem where I purchased and informed them what occurred plus they stated they'll email customer service and somebody can get back again to me, never herd from their website. I shifted one day later and went in to the shop and keep in touch with the manger (Majed Abu Ajameyeh) and confirmed him the most effective part area of the cover I'd introduced that item with me to exhibit him and you will merely observe that they place there on openings inside it and transform it inverted. The manger (Majed Abu Ajameyeh) stated he'll deliver a mail to customer service. I waited 14 days no telephone call, call again keep in touch with same individual the manger stated he doesn't understand why they've not approached me however delivered another mail, waited again 3 months no telephone today it is the end of April. Today marble my $5000. Buck mattress is about the beds on the ground since my cover can't return on the top and also the leading part item can't return on the top since itis shattered from Jan. 20 — nevertheless on the ground $5000. I returned in today this time around talk to the shop manger (Nick Morgan) he delivered and e-mail right while I had been there, a couple of days latter I obtain a telephone from CC and stated there's nothing they are able to do for me personally since I didn't buy an a warranty and also the twelve months guarantee is terminated. I informed her it doesn't have something related to a long guarantee used to do not brake nothing your employees smashed my mattress day-one, and didn't inform me and so I wouldn't have recognized till I switched the mattress right down to transfer it, that's the only path you'd've understand when the mattress was damaged therefore may the mattress be set she stated there's nothing to be achieved on her behalf finish and so I request may I talk to her chef and he or she stated she'll inform her chef to contact me to date never received a telephone and possesses been fourteen days today the center of may and my $5000. Mattress continues to be on the ground Harlem might simply repair the item and been completed I've invested altogether about $12000. With Harlem F. Which may be the type of cheers I get. Mr. Walker Roselle IL
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