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Complaint / Review
Thomasville Furniture
Problems with Thomasville furniture!

My spouse and that I recently bought a Felicity Warm Cherry Bedroom Collection from Thomasville Furniture. Your Thomasville saleswoman had brought us to think our Thomasville furniture could be produced in New York, nevertheless when it had been shipped we unearthed that it had been all produced in China. Thomasville had constructed its status on providing top quality National-created furniture from New York — however it seems that those times are now actually gone.

The healthy & end of our Thomasville created-in-China furniture was bad. There is truly no additional method to explain it. Your room collection includes a whole of 28 drawers. Several drawers were not focused within their opportunities; some drawers were recessed in too far, along with other drawers expanded out too far. After 2 appointments from Thomasvilleis fix individuals, we still have: 8 drawers not focused within their opportunities; 13 that increase out too far; and 7 which are recessed in too far. Thomasvilleis fix people informed us our leftover issues were low-repairable. And so I imagine we will have to learn how to reside with this particular low quality.

Whenever we bought our furniture, we particularly requested our Thomasville saleswoman what type of timber was utilized in its building. She informed us it had been "completely cherry". Whenever we later requested Thomasvilleis fix people who same issue, they looked over our furniture and easily recognized more than 5 various variety of wood — only one was cherry, and atleast 2 were unknown, unidentifiable Asian hardwoods. What we really obtained was very distinctive from what we settled for. Whenever we introduced this towards the interest of the administration of our Thomasville seller, they totally ignored our criticism.

Initially glance, Thomasvilleis building quality seemed to us to become very great (i.E., dovetail drawers, etc.). However in locations where it'dnot be very as apparent to some client, a few of the furnitureis bones are kept as well as basics. That does not impress much assurance the furniture can last for greater than a couple of years. We'd have likely to discover that type of inexpensive building in room rooms that price under $1,500 — although not in a Thomasville room collection that price people over $5,000

My spouse's bureau appeared having a big 10" round pit within the back of the cupboard.in the place of fixing this harm "before" the furniture was delivered, Thomasvilleis manufacturer rather attempted to hide the harm by messing a sizable Masonite screen within the pit. Although Thomasville fixed the broken back-panel "after" we discovered it, the purpose is the fact that Thomasville intentionally delivered seriously broken furniture to some client with the expectation the harm would not be found. That isn't what you might assume from the quality "first class" furniture manufacturer.

Thomasville's furniture is delivered having a Oriental "plasticized" end. Within our encounter, it draws dust-like a magnet and unlike an excellent lacquered or varnished finish it is fairly gentle and easily broken. Based on Thomasvilleis "published furniture treatment directions" my spouse and that I aren't assume to permit synthetics, rubber, or materials to relaxation about the timber finish because they might harm the conclusion. That, obviously, prohibits putting many lights, clocks, receivers, TVs, pencils, etc. Along with your Thomasville furniture if you don't first alter the soles of these items.

Anything at Thomasville appears to today be centered on getting its clients around possible, while in the same period reducing its expenses just as much possible. Actually the screws that contain the buttons towards the drawers have now been cost-slice.in the place of stretching the screws in to the buttons by atleast 3/8", they simply barely feel the button. The price savings across a whole room collection needs to be significantly less than a buck — but incredibly Thomasville nevertheless went for this.

After calling our nearby Thomasville seller many times about several issues and getting no fulfillment, my spouse and that I published to Edward Teplitz, leader of Thomasville Furniture Companies — also to Ralph Scozzafava, boss of Furniture Brands Worldwide. Furniture Brands International possesses Thomasville, along side Broyhill, Street, Drexel History, Henredon, and Maitland-Smith. Neither of these actually replied to us. That virtually sums-up our Thomasville client satisfaction encounter.


Offender: Thomasville Furniture

Country: USA

Category: Furniture & Equipment

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