Allure Furniture Designs is a FRAUD and SCAM operation. CAUTION, avoid this company. I placed a furniture order three weeks ago which resulted in a roller coaster ride. This company took my money immediately and promised delivery within 3 work days. I should have suspected fraud when after two days, I called to request a copy of the order and the shipping instructions. I got a voice mail stating no one was available to take my call and a promise to call me back. To-date, I have not received the call back and other attempts to reach them by phone have been unsuccessful. I then sent an email to the website address provided and got a response from the company owner "Debra". We had some email traffic regarding the order in which she made several promises to get a shipping date and send me a copy of the order. After the emails stopped, I decided to research this company on-line and found literally 100 or more complaints for 2007. The complaints mirrored mine (see a few I've provided below).
Poor, August 7
Reviewer: r. Roppe
All I can do is echo all previous complaints. This company should not be allowed to do business on the internet. They are shady if not criminal!!!
Poor
August 5
I ordered two bunk beds based on price (which was good). However, since then, I have left 4 phone messages (they don't have anyone who answers their phones) and two email messages all unanswered. They were very fast in charging my credit card though. The last message I sent I asked that they cancel my order. But that email was returned as well. At this point, I cant recommend this company.
Fair
August 4
Still waiting on delivery on an order placed at the end of June. Was told delivery would be 2 weeks from order.
Poor
August 4
Just like all the others, I ordered a table and chairs on May 6th. It is now August 4th an NO merchandise! Their phones don't work, mailbox is full, etc. I think this company must be run on a person's cell phone. Finally got an email response that said item would be delivered the next day - but got no response when I emailed back asking for shipping details - that was 5 days ago! My cc company is checking into it. Stay away from this merchant. My next call is going to be to the Attorneys General of California and Utah, the BBB, and Yahoo. A reputable company like Yahoo should either not do business with flakes like this or make good on their promises...
Poor
August 1
I am writing to let anyone know that I had ordered chairs from this company. They told me 14 days to get the items. 1 1/2 months later no one has called or said when I will get them. Called so many time and no one calls back. I called my credit card company to get my money back.
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Poor
July 31
This is the Worst of Worst Customer Service I've ever done business with. My order of a Entertainment Center got damaged in process of being delivered. No Phone call to tell me. I had to call several time to find out time of delivery and wrote several email then i get a reply email about my damaged Ent. Center. What a way to do BUSINESS. Still waiting on a phone call and a Refund. I have at this time heard nothing from them. The next step is getting my lawyer involve to recoup my money. Buyer Beware!!!.
Poor
July 27
Allure Furniture Designs is a SCAM. AVOID! Avoid! Avoid! Avoid! They will take your money, not supply the product and then not refund your money. After a couple weeks of over the phone run around they will stop answering their phones altogether when you call, will not returen voice mail or email. You must got to your credit card company or your bank to get you money refunded. But, you must do this prior to two months of the transaction. You must also report this conduct to Yahoo Buyer Protection prior to 2 months after the transaction. Allure Furniture Designs knows this and will try to stall...
Poor
July 23
Ordered Bunk Bed May 5th. After 2 weeks, it was still not shipped, I was told that there was delay at manufacturer side... I canceled my order. I have not seen the credit on my CC (6 weeks). At the beginning I was able to get someone on the phoe, that was giving me one bad reason after another one to explain me why my credit didn't show up yet. Now it doesn't even answer phone call or email... I'm pretty sure I'm screwed. STAY AWAY from this company
Poor
July 23
I ordered a pub table and 8 barstools in February and paid by credit card. They charged the credit card 9 days later for the full amount. They sent the table and 4 barstools in May and indicated that the stools were back ordered. Despite daily phone calls to this vendor and repeated requests for return phone calls, they have yet to return a call. It's now July. This has not been a positive experience.
I sent an email requesting the order be canceled and the response was a follows:
Date: Mon, 13 Aug 10:14: 49 -0700 (PDT)
From: "Allure Furniture Designs" Add to Address Book Add Mobile Alert
Subject: Re: Cancel Order
To: "
We have received you cancellation request and have canceled your order.
The credit will be issued with in the next 24 hours. It may take 5-6 business days for this to reflect on your account. Please let me know if you have any questions or if I can be of any further assistance. Today is the 21st of Aug and I have yet to see a credit to my account.
Allure Furniture Designs promises to bring to you Designer Furniture at discounted prices. They advertise that they strive to carry only quality products from the best manufacturers. They say that they have been in the furniture business for over twenty years. They claim to pride themselves in their customer service and will personally make sure that every customer is completely satisfied.
They further claim customer service is very important to us, we strive to make sure you are completely satisfied. Read what some of our customers have had to say after receiving their furniture items. We do our best to ensure you have a good shopping experience. Not all customers choose to rate our store, but we appreciate the ones that do for providing us valuable feedback.
Allure Furniture Designs.com
675 S. Arroyo Parkway Suite 500
Pasadena, CA 91105
Phone: 626-431-2545
Toll Free: 866-494-0304
Email: [email protected]
I have written this complaint in hopes that this company will be banned from doing business and to alert potential customers of the FRAUD.
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