This is the first time I have said something about this particular Burger King in West Allis, WI. After today I will never go back to this BK again. There is another BK I would have to drive twice the distance but it would be worth it because I have never had any bad come from there from customer service to food. I can go on for days about the food and service. 75% of any given time you walk in and the employees behind the counter are talking about things that have nothing to do with work, using bad language, parties, boyfriends/girlfriends, bad mouthing other employees, bad mouthing drive thru customers while the walk ins are right there, employees in the dining area loudly talking and having a conversation with employees behind the counter helping customers. I had an employee once ask me as I was paying holding a bunch of $20 bills if I would lend her bus fare... I came here to buy lunch, not hand out money, if I wanted to do that I would have gone into Milwaukee and gave my money away to some drunk homeless man... Which I do anyways, I'm a pushover. It all seems like a scene from a very bad B movie made in the 70's. Today I asked my daughter McDonald's or Burger King, she said Burger King... I'm thinking Grrr... OK, Burger King or Kentucky fried Chicken... Burger King... Grrr..
So we walked into the BK and the first thing I noticed was different employees. WOW, this might not be so bad after all. The cashier asked me for my order and then for here or to go, I said here. She could hardly speak a word of English. Not putting down her because she can't speak English but as a manager I would have put her in the back doing something else. She then asked me again for here or to go, again I said here. I gave her $50 and she gave me a nickel back. I said I gave you a $50 bill and she said no. I looked at her with a very serious look and said I gave you $50 look in your drawer. She said I can't open the drawer. I really gave her a look and she opened the drawer and puled a $20 bill out and I said no I gave you $50 and I looked and right there were the $5 bills were was the $50 on top. I pointed it out and then I got my correct change back, good thing I did not go through the drive thru... Then she asked me a 3rd time for here or to go? Yikes. This is the best thing I have ever seen at any fast food place.By the time I paid and got my change the food was already on the tray. Usually you join 3-4 other people waiting for the food. My daughter and I sit down and start eating but the first thing I noticed from the first bite was my Whopper w / cheese was missing tomatoes. I took it up front and the manager told me because of the ongoing outbreak of salmonella, which I forgot. My bad and I went back to eat. My 2nd bite I noticed some weird smell and this weird mushiness while chewing. I pulled the top bun off and there was brown lettuce, lettuce that looked like it was sitting in a garbage out in the hot sun. I almost threw up right there. I took it back and the new manager was very apologetic and offered me another. I got the new whopper and sat back down. Before taking a bite I peaked inside and whammo it was missing the lettuce and the mayo. I didn't say anything. I just folded it up back in the wrapper and ate French fries... They never screw up the french fries. The last visit which I said to myself would be the LAST my whopper had at least a 1/4 cup of mayo so that every time I picked it up I had to do it strategically so the buns would not separate from the burger, it was a mess. Looked like a scene from Lucille Ball.
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