On 01/19/08 I put an order with my nearby Papa Johnis pizza to provide one big 3 topping pizza, one 2-liter Sprite plus one cinnamon cake. Well, when my purchase arrived in (well inside the time period limit) I got my products, settled the driver and proceeded to load my bare stomach with this specific pizza I'd been wanting. Well, once the the dinner was around, I really could feel my tasty in expectation of the cinnamon cake. Reality be recognized I needed the cinnamon cake significantly more than the pizza but my buddy would not I'd like to consume the desserts prior to the dinner, and so I waited. Anyhow, I popped the container that my cinnamon cake was said to be in mere to locate cheese stays?! I acknowledged that the error had happened, heck they occur to everyone, and so I named the shop and talked towards the mgr. Requesting he send the right cake and that I could happily hand back the undesirable cheese sticks. This really is where things began to coast-down slope. The mgr. Explained that it'd be 2 hours before he could easily get the driver back again to me to obtain my proper order in my experience since he'd just one driver on-duty. I had been unhappy but informed him, "ok". Evidently he explained this 2-hour delay thingy to decrease my demand since once I approved he instantly stated that he'd rather not deliver his driver back again to me maintain and he'd choose that I maintain the poor purchase and then moment I named in he'd provide me nutmeg cake free of charge, so long as I named within 14 days, since he'd publish the info for 14 days. I had been unhappy, not in any way but I had been a great egg and decided. 01/24/08 I put an order to get a little 3 topping pizza and required my owed cinnamon cake. Today items simply move totally downhill. The woman who responded the telephone was pleasant however it was apparent that she was with no hint. She'd no thought concerning the poor purchase from 01/19/08, the mgr, never published anything about this and after having me clarify the entire tale to her 3 differing times over a-10 second interval, she subsequently set me on-hold and finally handed me to her evening mgr. This person (Javier Jasoy-unsure if this is his actual title since he actively mumbled his title after I requested 3 differing times, even if I questioned him to mean it) today requested me to replicate exactly the same tale all over again after which he attempted to describe in my experience that nothing was published plus they truly did not understand basically was showing the reality. Today I struck the top, fifteen minutes about the telephone attempting to spot an order for food they OWED ME, that I taken care of which jackel is huffing at me like I am some kind of problemchild when in reality I'm a spending client that has set significantly more than my share of cash into Papa Johns wallet during the last 15 years. I'm unhappy by this mishandling, reckless and terribly nonbusiness like therapy and conduct. Just how can this type of "business" occur where the company basically takes from this's clients. I actually donot understand how otherwise it may be seen given that they got my cash to get a merchandise they declined to subsequently supply. It was not my issue, used to do not trigger it and also to be handled towards the 3rd-degree by some useless, under-educated "supervisor" is significantly more than I'm prepared to permit. I'd like my money-back for my cinnamon cake and need to possess nothing further related to this area or even the corporation. When the organization is prepared to permit the dregs of the company group represent them, they may shed faithful clients for example myself no a regular schedule. I did so request the title of the Sunday (01/19/08) mgr., who began all this and Javier, mumbled his title each one of the five times I requested for this as well as after I questioned him to mean it he slurred his phrases and mumbled his reaction. I declare slurred and mumbled however in reality he was utilizing his cracked english-as an easy method of preventing my immediate concerns but irrespective of these concerns about titles, he talked obviously with anything else?!?! The title that I had been ready to obtain out-of him for that 01/19/08 mgr. Was Rates Hanna. Prices Hanna?!?! This Can Be A phony title easily actually noticed one which is meant to be always a company where they manage food that adopts the body plus they wont actually let you know the title of the mgr. Accountable?! Ultimately I ended my purchase and decided to deliver a written criticism instead. With exactly what had happened and also the apparent shadiness of the place I decided it'd be greater for me personally to become starving for that evening than to consume something they organized. This area at 1111 Fulton Street, Brooklyn, NY 11238 @ ph# 718/399-7272 may be the toughest business available and also the parent organization must be educated instantly of the total insufficient customer support capabilities.
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