When I could not resolve the warranty matter with AjRichie.com, I filed a complaint with the BBB in NY. As of now, the company has not responded to the BBB. Below is the info. I provided to the BBB. I hope no one else has to go through this!
Complaint
Against: AjRichie.com
244 5th Avenue Suite J-231, New York, NY
Nature of Complaint:
Guarantee Or Warranty Issues - A dispute regarding the warranty coverage and/or terms
Problem:
I purchased a camera on 3/5.
The purchase included a one year warranty. The camera started having problems in early August. I talked to AjRichie.com (also can be found under AJRICHARD.com). They confirmed it was under warranty, but it had to go to Nikon for repairs. I was provided the Nikon shipping information, and sent it out on 8/24. It cost $39.52 to ship it to Nikon via UPS. Nikon sent me an email informing me that there would be apx. $253.00 worth of repairs as it was NOT under warranty.
They told me the camera was refurbished and that the warranty only covered the first 90 days. I have tried to talk to someone at AjRichie's to resolve this matter, but they stated Nikon sets the warranty terms. When I call AjRichie, I am put into a Customer Service voicemail, but have been unsuccessful in getting anyone to address this issue. I feel that AjRichie
provided false information regarding the warranty. I would also like to mention that AjRichie never mentioned the camera was refurbished when I was purchasing it in March. If it helps, my credit card shows a different number next to the
charge (718-679-9937) for AJRICHIES.com. There is also another address I found on the website: 3518 Flatland Ave in Kings, NY 11234.
Desired Outcome:
I would like the camera repaired at no cost to me. I can provide the Nikon estimate information if that is needed. The easiest way would be to have my credit card refunded the estimated repair cost, and I will take care of the repairs. I would also like to be refunded the cost of shipping the camera to Nikon.
Product/Service Purchased:
Camera
Model Number:
D5100 with 18-55mm VR lens
Purchase Date:
3/5
Date Problem First Occurred:
6/17
Dates you complained to the company/organization
First Date:
8/17
Second Date:
8/20
Third Date:
9/27
Name of Sales Person
Michael in CSR.
Purchase Price:
$799.94
Disputed Amount:
$292.00
0 comments