I have now complained on every level to Vodacom and Cellucity where I purchased my contract cell phone. To cut a long story short, I recently upgraded my contract with VODACOM and even paid in a huge sum of monies in to ensure my monthly premium is as low as possible, and to my surprise my premium was whooping R946!! Instead of the 400 rand, I made contact with Vodacom and the franchise "Cellucity" I also decided to call into the call centre to ask what's going on.
I then explain to the call centre agent that I get 250 Megs free with my package and I bought an additional bundle package of 250m in order not to incur additional charges. The call centre agent tell me that the 250megs what was advise to me once the phone was activated only take place at the end of the month and I now have to pay for the charges incur. The branch manager then calls me from Cellucity take advise me that the sales lade was incorrect and i need to provide my bank details to credit my account and that Cellucity will be liable...
Days lays he calls again stating that they not paying because the sales person said the sales lady is now turning her story and I have to pay up. This is yet another poor reflection of your inadequate service delivery and it appears that no one at "VODACOM and Cellucity" cares a hoot about my problem. I did what I needed to safe guard myself and now they pushing me from pillar to post. I've been extremely patient with reference to incorrect billing on my account and they said they will correct it and not changing their story.
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