I purchased a washer & dryer from the Paramus NJ PC Richard. Great price. When they delivered it, they broke the dryer vent cap on the OUTSIDE of my house but neglected to tell me; insread, they completely taped it closed Still don't know why they even had to go out there. Only realzed what happened when it took 3 hours to dry small load. Immediately complained & Jenny in cust serv essentially called me a liar. Arranged for service to repair it before noon on a saturday. No show so i called &advised my appt was 11:45-3:45 so i still couldn't leave my house or even go in backyard cause I'd never hear the bell. Got another call at 4:45 advising men would arrive shortly. Took almost TWO hours for men to drive from next town (i could have walked the distance in less time!)". Men showed me work order which said work must be done before noon but they were then told NOT to come to me because they overbooked so my job was cancelled! Couldn't do repair cause they didn't have the part; promised to return next day and even called me to advise of his arrival And still never showed up! I spent a total of 20 hours over 2 days waiting for repair. Jenny actually had the nerve to call me after repair finally done to confirm". No apologies or explanation for implying I lied or cancelling my appointment/. A few years earlier, I had purchased a fridge with icemaker from the same store for my new house;. Waited all day for delivery - similar situation in that they kepy telling me it would be delivered:. Finally learned that they actually sold my fridge to someone else! The
Entire incident has completely turned me off from this company/. They are not to be trusted;. Go to Lowes.
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