Complaint / Review
Provo Craft and Novelty
Cricut lost its billing records and its customers credit card information and then sold the newly unpaid accounts to SKO Brenner, a collection agency

Provo Craft, the maker of the Cricut Expression, lost its billing records and its customers credit card information and then sold the newly unpaid accounts to SKO Brenner, a collection agency.

I ordered a Cricut Expression from Provo Craft in 12/08. I chose their payment plan option for the $400 product. I received my Cricut Expression and they started charging my credit card.

On March 15, years later, I received an email from [email protected], claiming to be Provo Craft, asking me to call 866-441-4729 regarding the Cricut Expression I purchased in December. So I called the number, assuming it had to do with a product recall or satisfaction survey. The person that answered, Carla, quickly told me that I owed Provo Craft over $300 and insisted I pay my bill now. I couldnt believe what I was hearing; quickly realizing I was talking to a collections agency.