Tonight, my father and I shopped at Toys R Us in Katy by Katy Mills Mall... BIG mistake! The people there were RUDE & UNKNOWLEDGEABLE! In my search for the perfect Christmas present for my husband, I found a great shirt that he would love sitting out in plain sight on the shelf. Excited, though it wasn't his size, I inquired whether there were any more. The sales associate for the electronics department (where the shirts were located) told me that was the very last one because it was a promo item for a video game that had recently been released. Hearing the word promo, I asked whether it was for sale and he said yes of course it was. I then asked the price and when he scanned it, it came up as 1 cent. His fellow associate said he wished to buy it but I said with a smile that I definitely wanted it. The sales associate then said he had to check with the manager for the real price but said, with a smile, that this was definitely my shirt... Then he returned, said it was not for sale and he could not give it back to me. The elation that had blossomed inside me instantly died... He knew it was a promotional item. He said it was for sale anyway. And then he took it from me and walked away. I went to speak to the manager, who was cold and rude and never even said sorry. He just said they would not sell it to me and walked away. My father tried to talk to the man, who insisted that it was going to be shipped back to the manufacturer, but I've worked in a video game store and none of the promo items EVER got sent back. I assume that shirt is now on the back of the other associate that had wanted it. I would LOVE someone to check into it and see if it actually did go back to the original manufacturer. I have worked in customer service and retail for 12 years and I have never seen a manager treat any customer the way I was treated. There was no kindness or apologies or anything but annoyance and flat out rudeness from this man. On top of this, my father tried to purchase other things and kept meeting with obstacles. Something rang up wrong, so instead of calling for someone who worked there to go verify the price, they made my dad walk all the way across the store to show them. Then the refused to honor a promotional offer they had running if you purchased more than $75 worth of stuff because apparently one of the MANY things he was buying was on sale~ not clearance, but the price they had set it at was apparently a deal or something. My father, having been through one hurdle after the other with them left his $100 purchase and walked out. I will NEVER shop at ANY Toys R Us again and I will make sure every friend and relative and person on the internet I can reach does the same.
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