I submitted an online order for a digital camera, which with
Free shipping and no tax would total XXX, well below other online retailers.
I received an e-mail receipt with an order number,
But the first oddity was the receipt did not include an order total.instead it
Had the following language: "Please Note: All orders are subject to final
Approval by the order verification dept. We may contact you regarding the
Status of your order as well as for any necessary corrections or adjustments
That may be required to insure total satisfaction with your order, as well as
But not limited to any sales tax / shipping or insurance charges (if and when
Applies), of which you will be informed of and you must agree to before any
Adjustments to your order are preformed and charged to your credit card prior
To shipping. You will receive a copy of your final statement (receipt) with the
Arrival of your package."
A few days later the retailer sent me an e-mail asking to
Call and verify my purchase. When I called to verify they tried to talk me into
Accessories for the camera, and actually lied about what it came with, telling
Me that I wouldn't even be able to use it without ordering a battery (they quoted
$75 and $125 for two different batteries, which was far more than market price
And even above $69 and $99 listed on their website for the same batteries). I
Rejected this several times, and the retailer raised their voice and began
Talking down to me about why would I buy just a camera, I dont know what Im
Talking about, etc. I asked them just to send what I ordered.
They then quoted me the total for the order, which was $50
More than it should have been. I questioned if they had added an accessory anyway, and they
Said "no didnt you hear me, I already told you that and you werent
Listening". They said the extra cost accounted for shipping and
"insurance". Obviously this was a ridiculous amount. I was supposed
To have free shipping, which is still advertised on their website as of today
5/6.
When I asked him to break down the charges piece by piece
For me over the phone, he said he would cancel the order, and then hung up on
Me. To data my credit card has not been
Charged, but I'm monitoring it for any wrong doing. I am reporting this because
I think it's a bait and switch routine, and I'm afraid many, many people have
Fallen for it.
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