Usacomplaints.com » Electronics and household app. » Complaint / Review: Virgin Mobile Beyond Talk plans - Advertises All taxes & fees included. #662491

Complaint / Review
Virgin Mobile Beyond Talk plans
Advertises "All taxes & fees included"

I have simply changed cellular phone programs to-day from ATT to Virgin Mobile. A significant plus in my own brain when determining to change was the truth that Virginis Beyond Talk ideas promote their prices as including all taxes and costs. This really is from Virgin's site (it is also about the hard-copy brochures, and that I suppose on almost all their literature about Beyond Chat plans):

3G Nationwide Insurance You Are Able To Rely On

All Fees & Fees Involved, except those billed in the point-of purchase

Spend with Credit, Money or PayPal for worry-free regular support

Purchase Top Up cards to pay for with money

Http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans. Jsp

Here's the problem - after I named Virgin to pick an agenda (attempted to register online, but glitch on Virginis finish didn't allow me to) the broker stated that fees and costs could be $3.20/month! I should be lacking anything, since if this were a really situation of bogus marketing, it'd have now been about the front-page of the Wall St. Diary! And also the type of suit that class-action lawyers might just imagine...

I used over AN HOUR OR SO about the telephone using the Virgin people, including a boss, and them both kept stating they recognized used to donot wish to pay taxes and costs, but that taxes and fees are extra! I kept saying, your marketing claims "All Fees & Fees Involved!" I offered them both the above mentioned link, but evidently at their finish, they didn't possess the same data (about fees/costs involved) about the site utilizing the exact same website! Additionally they appeared to not have heard about "All fees and costs involved!" It looked like they believed I simply did not wish to pay taxes and costs

The boss stated that since I settled having a charge card, I had been billed taxes & costs. I questioned whether you will find any choices for cost that might be a set $40 (I find the $40/month strategy) without fees & costs on the top. All-they might do was state that the'd deliver an interior e-mail "increasing" the problem, which advertising might evaluate within twenty four hoursapproximately... But that I'd not notice back from their store!!! I am confident they will evaluate and determine the same whilst the two (excellent) brokers I talked with nowadays - that fees and costs aren't integrated, for whatever reason that I neglect to understand.

I am guessing that I might be confused by what "All Fees & Fees Involved, except those billed in the point-of purchase" truly means, which somehow it means, you will be billed fees and costs...??

The boss, when requested, stated that I had been THE ONLY REAL individual who's had a problem with being charged taxes/costs.

I'm a good person! An ivy-league honors graduate, a JD, & most essential, somebody with plenty of good sense! I truly cannot think that I am alone who seems this really is false advertising. I only wish I Will like Virgin... But I am currently a little exhausted withit!


Offender: Virgin Mobile Beyond Talk plans

Country: USA   State: District of Columbia   City: Washington

Category: Electronics and household app.

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