The website GHD Hair Lord advertises to sell cheap, genuine GHD hair straightening irons, with savings due to obtaining the product direct from the manufacturer.
They advertise heavily through the paid advertisements on Facebook.
I stupidly looked at the website, sent a few inquiry emails, and everything seemed genuine enough so I went ahead and spent over $100 USD on a fake hair straightener.
The straightener arrived in a box from China that was very badly damaged. All of the packaging was very damaged, including the straightening iron which was inexplicably dusty and scratched, it looked like a very old second hand product in poor condition.
I emailed GHD Hair Lord saying I would like a refund, as stated on their website they have a 30 day money back guarantee.
The response I received said not to worry, by straightening iron was real, and was probably damaged in customs, I should just try it.
I sent back an email saying I did not want to try it, the plates we're bent and would not work, the product was in extremely poor condition etc and I was not interested in keeping it.
And so continues a long chain of emails.
It is definitely NOT genuine as I tried to register it online on the official GHD website and can not.
I then decided to just plug in the straightening iron as recommended and cut my losses, the straightening iron overheated, burned my hair, and after being plugged in for about 30 seconds sparked at the plug and short circuited.
The power plug in which I plugged in the straightening iron has had to be replaced along with a hair dryer that was plugged in along side the straightening iron that no longer works. And needles to say the straightening iron no longer works at all.
These FAKE straightening irons are extremely DANGEROUS!!!
I emailed again outlining what had happened, demand a refund, and have not had any reply.
I can't believe they can advertise on an international website such as Facebook using such a well known brand name, claiming they are genuine, yet somehow they have not been caught or taken care of.
They should be shut down.
0 comments