I signed up for service on Aug. 30. Sprint says you have a 30 day no-worry guarantee as long as you call and cancel and return the equipment within in that time they will credit everything and you owe nothing. Sounds simple and harmless. Wrong!!! I decided to cancel service because within a few days the phones were already having issues, and the calling plan overpriced.
I did everything correctly. Called and canceled on Sept. 18 and was given a conformation# for a return kit to send back the phones. Received the return kit within a few days and immediately returned the phones. Sprint did not cancel my account until Oct. 6. So, since thats over the 30 days they say I owe them 185.00 for the month of Sept.
I spent hours on the phone with several of those Sprint looney tunes trying to straighten this out. Ive been told different things. At first know one knew what these charges were. They thought they might be early term fees. Finally, one rep stated that I had been charged for the month of Sept. And, that I should not have been charged but, that I better find a way to take care of this balance.
I yelled. So, I was passed to some terrible poor excuse of a customer service women in financial escalations. She was a nightmare. She put me on hold a very long time and came back with some BS that I had never called to cancel my service and that the return kit was sent to me because I instead requested an exchange of phones. If I could of reached through the phone I tell you. She insisited that the charges were valid and there was nothing to be done. I had to pay. I had really lost it by then. So, I told her she was stupid and that I no longer wanted to talk to her not even here her voice.
She then passed me over to account services and this nice rep helped me from there on. He actually heard what I had to say and not just assumed I was the wrong one. Its not settled yet but, he filed some kind of report to escalate to the higher ups for a credit. Hopefully, someone keeps their word and cares enough to do their job and help out someone wrongfully charged.
It turns out there us no record of me requesting cancellation or even the return kit. I guess it boils down to really bad customer service and account notation or maybe the rep I spoke to did not want too many cancels for that day. Remember, always retain the customer. Looks like the return dept. Is really slow, too.
Something went really wrong on their end and they did not want to admit it. Hey, instead, "Let's make the customer feel like crap and, make her think it's her fault." Im sure its worked plenty of times before.
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