I placed an order for a portable laser on July 8. The product was advertised as in stock and immediately shipping. The laser was reviewed on CNET, Wired, Gizmodo, The New York Post, and The Wall Street Journal. I was certain this was a reputable company considering all of the high-profile press it was getting. Unfortunately, I have received no laser, and only received one email on August 18:
Dear James, I am pleased to announce that G2 Arctic lasers have commenced shipment. Customers will begin receiving their G2 Arctic lasers in the order they have ordered it. I again apologize to customers for the delays. We've learned a lot of lessons on how to expand manufacturing and we promise we won't disappoint in the future. I would like to make this up to our customers by continuing to utilize laser technology to achieve revolutionary products. If you've known us before you've seen how much we've already changed the laser world and we are just getting started. I appreciate all the customers who have patiently waited for their orders and look forward to serving you again soon. Best, Steve Liu CEO 555 Fahuazhen Road, Floor 14-15 Shanghai, China Post Code: 200052
I have been unable to get any details on my shipment and no one answers emails or phones. I have started posting the following at all sites:
Wicked Lasers: Today is August 24. I continue to have neither shipment update or refund of my money. THIS IS UNNACCEPTABLE!!! I want a shipment confirmation or my money immediately refunded. I have been quite patient. I will be taking legal action if I do not receive PROMPT attention and resolution. Thank You, James Frizzell % I have begun posting this information at all blogs and corporate sites. I am not taking this treatment any longer. Refund my money or ship my purchased item TODAY!!! % Since I cannot get any response from anyone at this company (email, phone, open tickets, all are ignored!), I have made multiple posts to CNET, Facebook, Gizmodo, The Wall Street Journal, The New York Times, Wired, and anyplace else that has facilitated your criminal behavior. You are running a fraudulent business, collecting money for and selling product you do not have. You have falsely advertised immediate shipment of in-stock merchandise, and yet still send out emails stating quite the opposite case. I am appalled and amazed at the poor business ethics and total lack of customer care exhibited by Wicked Lasers. I know the American companies listed above know better than to conduct business in this fraudulent manner, even if Wicked Lasers is trying to claim international business ignorance. I am also mailing a copy of this transaction history to my state and federal representatives. Since you are engaging in fraudulent international transaction, wire and bank fraud, Interpol needs to get involved as well. Your total lack of response has extended to MANY customers. The paper trail tied to the international bank and wire fraud will not be difficult to prove. Wicked Lasers obviously has absolutely no proof of shipping product, short of false buyer videos and obvious fake posts on social networks. These alone serve to incriminate your sorry business practices.
These people did not have the product they listed and have not tried to offer customers anything in the way of explanation or consolation for waiting. Checking the company Facebook site reveals many are being ripped off. I have demanded my product be shipped immediately or my money refunded, yet neither has happened.
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