I have ordered many electronic items on the internet and have always received fair service from the sales department to the delivery man that comes to my door. When I researched my new TV selection it seemed straight forward as I selected the product, shopped prices noting the dependability rating of the supplier and ordered my product from Powersellersnyc. It was the best price and included free shipping so I was feeling good about my selection even though some of the excellent suppliers from the past were near the same pricing levels. After making order and waiting for a confirmation for two days I called Powersellersnyc to see if they had received my order.
Problem # 1 They confirmed they had received my order except they were going to have to charge me $54 for shipping because the TV was over a 42" screen size. When I advised them I had not seen that information they said check out the web site... It is there.
Problem #2 I checked the web site and could not find the plus charge notice and called back. The individual on the phone once again told me this was their policy, it was posted and it was because they had no insurance cover from local delivery companies so they had to charge the customer. There was a solution. Since I was already going to have to pay $54 for delivery, I could add $45 more and they could go to a private express company and it would be there in 3 to 7 business days and there would be special expedited services attached. I bought in.
Problem #3 When the discourteous delivery company came to my house 7 "business" days later they asked me where I wanted the TV. I told them I wanted it in the study on a 30" table that I now had my 40" CRT set on. As I am 72 and the CRT is heavy I asked them to set it down to make room and they said that would be an extra charge. I told these two young men that I had already paid $99 more for the delivered set and I was not paying any more. They did set it in the floor and sceddaddled. It is the second time (first and last) that I will make a purchase from Powersellernys as they seem to be on the take and scamming from top to bottom.
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