So i have a blackberry 8330 from sprint. It has been replaced twice. The latest one does not work properly (it shuts itself off). Ive gone to my local tech store, and they can not recreate the problem, so i can not get my phone replaced. I called customer service multiple times, and got multiple answers ranging from: oh just trade it in to the store makes the decisions.
Well...
On saturday the 1st of may @ 730 AM est. Time I called customer service again. Got put through to TECH support. The guy i talked to (Oscar) said yeah i can get you out a new blackberry 8530. I can have it delivered on monday. I just need to you to pay the 18 dollars shipping and handling over the phone today. And it will be credited back to your phone bill. So I complied. I gave him my debit card #'s. (big mistake). Well he says, " I just have to wait for my supervisor to clear this, he's probably hungover, you know how us mexicans love our hard liquer." I kinda chuckled uncomfortably and went on with everything. He then stated again that my phone will be to my place on monday.
Soooo...
I check my account @ 5:55 PM est. 718.00 is missing. No signs of where to. Called my bank, they said on monday they can get a solid read on whats happening, but just use your card or don't, your choice. Then It dawned on me. Sprint. So i call sprint. I then do a 3 hour dance of hang ups, disconnects, and 45 minute wait times. All the answers I got were as follows: Youre a preferd customer, no one should have taken your Debit #'s, and we can not place orders for phones on the weekend. Oh and the biggest one: NO ONE OREDERED A PHONE FOR YOU!
Now i am freaking out. Can not get back a-hold of the bank untill monday. No charges have come through. Nightmares and nauseaous feelings follow.
Monday AM @ 5 in the morning I go online to check my account. 4 charges have come through. Two IPS charges (over sea charges from VISA) and two for a tpcsonline.com site. I call tpcsonline.com. It is a porn site. They say yes we have your info. I ask for an IP address to the user, I have to get a subpoena. Then I call my bank. They tell me 695.00 is waiting to come out for ABERCROMBIE.com. My bank rep 3 ways ABERCROMBIE. Abercrombie states that they thought it strange someone spent 695.00 all at once so they had marked it possibly fradulent, but didnt feel like reporting otherwise (awesome). So, I was lucky to only lose the 15$ on porn and charges at that time. I then got bounced around between 2 different State police barracks and a town police dept. Until someone finally stepped up at my town police department and said "i'll do a report". Now, my problem is, no one will even subpoena to get this jerk that jacked my account, and i can not afford a lawyer...
Please, do not trust sprint. Ever.
And i still have a broken blackberry that they wont replace.
I see a verizon in my future.
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