I bought a Brother Multifunction MFC-5100C from OfficeMax on November 18. I bought an extended warranty for November 18 - November 18.
I called the warranty company on March to complain that the multimfunction machne was not spitting out paper and would jam after each paper. I called the National Electronics Warrenty Company at 1-866-805-9095. I talked to numerous people and they told me it needed to be sent to Market West (1-818-700-1650) in California. I was hesitent, but sent the unit.
They sent it back "Cleaned, Lubed, and Aligned". But when i set up the machine, it was not fixed. I called the warrenty company back and they said because it was "under warranty" with market West, that I would have to send it back there to get repaired again. I told them if they didn't fix it the first time, what made me think they would fix it a second time.
I resent the machine back in May. A representative from Market West called me to tell me that I would need to pay a $150. Diagnostic and labor fee because they could find nothing wrong with the unit. I was shocked!
I called the Warranty company only to get the run around for about 2 weeks. Thye finally told me they would not pay the fee because Market West said there was nothing wrong with the unit.
Now, Market West won't send back my unit until I pay $150. I could now buy a new multifunction for $199.99.
I am so angry right now, because there is nothing I can do about these scammers. If anyone has any ideas, let me know!!! Thank you
Jessica
Frederick, Maryland
U.S.A.
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