DO NOT USE this company! I called for a part for my retired father who doesn't use the web much.
I asked the salesperson if the price was the same as posted on the web, and was given an infatic "yes". The next day, I get a shipped notice that says they charged for shipping and tax. An extra $30! The web said nothing about tax and FREE shipping. That is why I asked the salesperson the question!
Call them back. They say at first that they'll take off the shipping. Then I leave a message with Oliver Roe, who says he listened to the tapes and that I didn't ask "specifically" if there was free shipping. So he DENIED it.
Now, my retired 70 year old father will be out the $16 shipping plus the $16 (probably half of that) to ship it back. We can only hope that they'll take it back. BTW, 2-3 weeks to process that which took them 30 seconds to do when they take your $.
Stay Away from Partstore.com!!
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