Offered item never shipped!
We purchased a JVC HD camcorder on Aug. 7 in the shop. It had been for sale throughout the week of July 2. First, whenever we got towards the shop it got us over 10 units to obtain any revenue individuals' interest, while most of them were thinking around. Lastly, we contacted a salesperson who had been not pleasant at-all and t/e any grin he questioned us "what would you folks need." We received him towards the camcorder show table and confirmed him the JVC design we desired to purchase. He continued to obtain that design and unearthed that they didn't have any within the shop. Therefore, we questioned him if we're able to back-order and choose it-up later. He examined together with his region supervisor and published the purchase and charged it to my charge card. We questioned him when they might deliver it to the house address because we reside in SC, half an hour in the shop; he disagreed. Then he informed us in the future from the shop on Sunday (August. 9) to get a get.
My spouse visited get the merchandise on Friday, Aug. 10. First no body desired to keep in touch with her, everybody dismissed her. After awaiting about 20 units a girl originated from the rear of the shop, looked over her paperwork and informed her they didn't possess the item and there is an error in putting the purchase (whose problem was it?). The woman mentioned the merchandise may appear on Friday (August. 13). My spouse inquired if she might deliver the Camcorder to the house; she rejected and informed my spouse to return again to get a get. This time around my spouse named the shop before operating another half an hour to get a get. She unearthed that we're not likely to obtain the item and also the individual in the different end-of the telephone informed her, "Request your spouse to come quickly to the shop to obtain a reimbursement." Today, it seems that people need to generate 3 times towards the shop for nothing. Exactly what a waste of our period and gasoline!
Hhgregg ought to be embarrassed of the bad customer support for losing our time and gasoline. Although hhgreggis regular advertisement about "PRICE & GUIDANCE - ASSURED" - is just a huge lie. I recall another shop did much the same factor to its clients plus they are no further running a business, they down the real history street. And you thought it; it was Circuit City, the technology giant - had the poor customer support.
Hhgregg ought to know that using the fresh I t phrases circumvent rapidly and clients aren't likely to endure dishonest, illegal business methods.
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