I purchased a Samsung HL61A650 Series 6 61 inch DLP 1080p HDTV on 04.16.09. Its now 08.03.09, and at this point, I have come to terms with the fact that I got jacked by electrozone fraud.
Upon ordering, it was indicated on the site that this was a new item, I called and confirmed this with their agents (who was excessively rude and continuously up selling me on every gadget on earth). It was again confirmed that this was a new item, in a factory sealed box being shipped from their Las Vegas Warehouse.
Upon receiving the TV, it was delivered by some 3-time felons more than 5 days late. It was delivered in a generic NON SAMSUNG box and came with all the documentation burnt onto a basic CDR. No manuals, no protective coverings, no indication that I got anything new at all. The TV worked fine so I called to log a complaint.
After 40 minutes on hold trying to register my complaint, my call was never compelted and I hung up, letting it slip through the cracks because the TV seemed fully operational.
They told me on two occasions that the TV was coming out of their Las Vegas Warehouse, when after further research with the shipping company, I found it was shipped from another location in New Jersey.
Now about 11 weeks later, the TV has stopped working, I am now forced to pay for the repair as they are not willing to assist at this point. Somehow, a TV with a 40,000 MTBF, that breaks in 11 weeks is somehow my fault.
I buy EVERYTHING online, and this is one of the worst companies that I have ever done business with, absolutely, hands down, the worst. AVOID THEM AT ALL COSTS, They are a shady pawn job operation who sell refurbished crap as new.
On the upside, thank god I purchased this with my AMEX, I have been in contact with them and they are currently looking into charge penalties and/or a partial refund for the obvious misleading sales tactics and fradulent activities.
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