Hi Mr. Zutterman
Used to do not notice back from you about my criticism with my 2-year old ge report french-door bottom-freezer fridge. Our encounter using the GE Customer Support department continues to be poor. I named the 800 3861215 quantity you supplied with me, got through in a regular manner, and contacted something broker today about my breakthrough of one's understanding of my faulty item. The broker, Elaine Baker, was acquainted with the defective motherboard in my own specific design fridge. It's incredible the ge support technology who found my home on the phone recently wasn't conscious of the motherboard problem about the PFS22 in the period that my device was produced. I particularly requested him if there is any problem of faulty motherboards with this device. He explained no.
I've an incident range today. It's 033756093. Our design, PFS22SBSSS, sequential number SL07156, was produced in the period interval (May July) you guide inside your Nov 7 notice to GE Customer service Servicers recognizing the motherboard failure problem.
Your Customer support repetition, Ms. Elaine Baker had lots of incorrect details about my device. The design range she'd was incorrect, and thus was the day of installation. Our fridge was sent to me on October 27; not July 30 as your customer service representative stated. The right design range and sequential number are suggested on my shipping slip dated 10/27/06. Certainly my device couldn't have now been produced following the evening it had been sent to me. Ms. Baker decided to return me the $179.98 for motherboard, although not the support phone and work cost of $179.98. I contended together with her concerning the day my device was produced, but she'd not hear. She stated my device wasn't among the damaged items. How might she understand? And why might GE spend entirely work and component for additional serial numbered same-design faulty models although not mine?
Obviously I'm really disappointed with my fridge, with the way in which I've been handled by General Electric Customer Service. To create things worse, the motherboard changed from the support technology didn't resolve my fridge. Steve, the technology, was particular it was the problem— even if I asked him in regards to what when the device nevertheless didn't cool? He insisted this could be the repair. Well friend, he changed that motherboard, got my cash, and went down before he examined to determine when the device was working correctly. Furthermore, the bill I've in the technology suggests the day of installment as 9/09: that will be before I actually bought the system. The digital fridge and fridge temperature reading was at 78 once the technology quit recently, and contains remained at 78 since. A GE support technology is returning tomorrow. I am hoping he/she may repair the problem.
No body needs to purchase an extremely costly fridge and also have it completely garbage out before it's three years old. I'd to discard from my fridge, and almost anything from my frig. The system smashed down a week ago, and so I have attempting to maintain my food in ice boxes, but this really is challenging in September; particularly with no handy way to obtain snow. I've been really inconvenienced by this whole show.
I've terminated the check 5859 I published for that support technology for $374.78 on 7/20. I WOn't purchase the 7/20/09 support phone and work to displace a essential deficiency on the very almost new fridge: particularly since you, friend, recognized and resolved the problem. I deserve to possess my fridge fixed free of charge. After I obtain the reimbursement look for $179.98, as guaranteed by Ms. Baker, I'll deliver it back again to GE instantly. I also think your organization must pay me for my rotten food. I am aware others using the same design received $75.00 for food spoilage. Barely sufficient, but I'd take this.
I be prepared to notice an answer recognizing this conversation. I'll also replicate this mail to customer support such that it can become section of my situation. I really hope to stay this challenge, and much more importantly, get my stunning fridge operating precisely to ensure that I will securely shop food to supply my loved ones.
Very Truly Yours,
Suzanne Gallo
0 comments