I purchased service with Verizon Wireless a year ago and was told that my phone was under warranty for a year. I recently added a line which renewed my contract. I was not told that once you renew your contract that it voids the warranty on your phone even if its less than a year old. They didn't tell me about this until I went back to replace phone because of a bad charger port. The service rep then tells me that my phone was not under warranty because of this. I think it is outrageous that the reps don't tell customers all of the info about service agreements and a phone that is less than a year old can't get replaced because I changed my plan.
0 comments