Our sibling, who's not tech-savvy, bought an Xbox from Gamestop yesterday 7/7/09. She strolled in and fundamentally only stated she needed an Xbox, she did not understand the distinction in system versions and requested for that cheapest one. After I discovered it today 7/8/09, I told her to take it back and obtain the improved design. I expected her if she purchased the warranty for that system she did buy and he or she stated "used to donot understand they'd guarantees for them". Gamestop wouldn't return the system - despite the fact that she purchased significantly less than twenty four hours before, explained about the telephone that it had been a brand new Microsoft plan they don't take results on new units which have been exposed - I Have found out about this for activities but never for that system itself. I approached different shops (walmart, bestbuy, etc) plus they explained that there is no such plan and they might happily take a return supplied anything was within the container and that I had a bill. I attempted to speak the supervisor into in the minimum allowing people purchase the guarantee for that xbox we'd provided the truth that she was not informed about this at purchase, this is exactly what he explained "Your out-of fortune friend, she must have requested for just one". I had been so angry I had been trembling. The corporation clearly takes benefit of an individuals prejudice for their policies and makes no work to see their clients of such guidelines. I have approached GameStop customer support, and also the local managers office. I have also approached my local information and certainly will visit the BBB if this isn't looked after.
On another note, simply from individual encounter with GameStop after I shop. Their trade-in plan is ludicris, they feed on small children who would like the most recent sport and they also trade-in their whole assortment of activities to clean up several dollars return to be able to purchase it. I once observed a youngster trade-in Final Fantasy VII some time back (before they ceased getting PS1 games), they offered him like $6 for this, plus they were promoting it about the ledge for $50 or even more. I have noticed it for $80 or even more online as well as in pawn shops. And a lot of their additional items are so astronomically large, I actually donot realize why any stores there. They've utilized Guitar Hero controllers for $39.99 (Dollis R Us is promoting exactly the same design - COMPLETELY NEW for $9.99). I have noticed often where they'll possess a used-game about the ledge for only $5 significantly less than the brand new one about the next ledge over - or they'll be promoting a used-game for greater than a fresh backup at another shop.
I understand this seems like Iam simply furious about my issue, however it is not generally I've never been a lover of GameStop or some of their internet businesses (Babbages, EBGames, etc) their workers in many cases are rude and invest all of the moment communicating with their buddies who're chilling out within the shop playing game titles.
I Have just really had 1 great encounter with gamestop they'd a game title I desired at another area - the present supervisor pulled strings and had the overall game delivered to that particular area so I'dnot need to generate the exact distance - that supervisor no further works there and also the customer support rejected.
Thanks
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