I bought a Philips 50 inch plasma TV about 3 years ago. I spent $4,000 on the TV and $600 for the warranty. The TV has broken on me two other times. It broke again about 3 weeks ago. I made a first call at the about 3 weeks ago when it broke and was told someone would call me within 48 hours. I waited 3 days (72 hours) with no call so I called circuit city and the lady apologized to me and told me that they would call me back with 24 hours. I waited the whole weekend with no calls, so I called back again and this time the person was very rude to me and told me that 48 hours meant 48 business hours which means they were on time with calling me the next day. I have never heard this and knew that the lady was lying and being rude to me. I got tired of all this as took the TV down to the circuit city that I bought it at and they called and the next day they finally called about setting up an appointment to get the TV fixed.
Due to the lemon law, Circuit City is required to replace my TV after 3 repairs. They called me back the day they were supposed to come get my TV and said they would have to reschedule me. I could not believe this, its been about 2 weeks. I said ok, and the person finally came to my house a few days later. The next day I went to the store to talk to the manager about this and he told me he would get with the person to handle these things. He also told me to call a 1800 number, I called it and was passed around to 4 different people and finally got to someone who I thought would help me. The lady pulled up my information and said she had no previous repairs, I told the lady I have the other to receipts showing that I did, she called me a lier and hung up the phone on me, I was shocked. I told the manager as he was right by me when this happened, he did apologize to me but just recommend me to call complain about this person, not really worth my time. Still nothing the next day. I went again to talk with the manager, but he was not there so I waited almost 5 hours to talk with him. He sent another email to the person about authorizing a replacement. 3 days after this (today) I went down to the store and talked with him and he thinks sometime next week it will be processed. This has been by far the worse service I have ever received. I feel ripped off!
My advice is to never shop at circuit city, and if you do, do not buy their warranties!
0 comments